Our client, a leading player in the waste industry, is looking for a motivated and customer-focused individual to join their East End team as a Customer Service Representative on a 3-month contract basis, with potential for permanent placement.
If you're passionate about providing exceptional service and want to be part of a company delivering innovative solutions in waste management, this is the opportunity for you!
Responsibilities may include but are not limited to: Handle customer inquiries via phone and email in a professional and timely manner
Conduct outbound quality assurance calls to ensure client satisfaction
Identify and pursue new sales opportunities to grow active accounts
Schedule service calls and prepare customer agreements
Perform data entry and maintain accurate company records and databases
Support invoicing, collections, billing, and reporting processes
Complete other administrative tasks as assigned
Requirements: At least 2 years of customer service experience
Strong problem-solving and analytical skills
Excellent time management and multitasking abilities




Proficient in Microsoft Outlook, Word, and Excel
Detail-oriented with a results-driven mindset
Able to work independently and collaboratively within a team
Comfortable making occasional outbound calls
The ability to communicate verbally in both English and French is considered an asset
Perks and advantages: Health and dental benefits
2 weeks' vacation
3 paid sick days
RRSP Match
Stock options after 1 year
Monday to Friday, No weekends
Casual environment
Salary: $45,000 to $50,000 per year depending on experience plus commission
Work Schedule: Monday to Friday, 8:00am - 4:30pm
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
Express Employment Professionals is an Equal Opportunity Employer.
Our selection process includes AI-enabled tools for screening based on keywords and minimum qualifications. A human decides who moves forward.

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📌 Customer Service Representative (Quebec City)
🏢 Express Employment Professionals - Cincinnati East
📍 Quebec City