We are currently recruiting for Service Coordinators to support our clients across the Tri-Cities region, including Coquitlam, Port Coquitlam and Port Moody. Successful candidates will join our workforce pool .

A successful candidate would be one that comes from a background of HVAC and/or mechanical contracting and fluent in scheduling/dispatching HVAC technicians to jobsites with excellent communication skills & the ability to pivot with changes.

Requirements:

3+ years of administrative/coordinator experience within theHVAC and/or Mechanical industry

2+ years of service dispatching, scheduling in a mechanical or field service environment

Excellent communication skills: written & verbal

Ability to prioritize tasks & meet deadlines in a fast-paced workplace

Willingness to learn & support a team

Reflects longevity in previous employment history

Flexible with the ability to pivot with changes that arises on jobs

Duties:

Answer all customer & service inquiry calls incoming

Dispatching (3+) Service Technicians with the necessary parts to perform the job

Constant communication with Technicians on the jobs & supporting them: tracking parts, obtaining appropriate customer approvals

Optimize resource utilization by coordinating multiple service requests based on urgency

Following-up with customers on updates & service resolution process

Review schedule requisitions,



distances & personnel availability to minimized operating costs & time-efficiency

Anticipating and planning for increases/decreases in service volumes, shifting resources in response to seasonal and other fluctuations.

Recording and distributing information to appropriate departments, including site information, service issues, sales opportunities, dispatch activities, and workplace safety issues in our internal systems.

Coordinating office and warehouse activities, managing shipments, inventory, and office supplies.

Maintaining job and administrative files, formatting reports, managing work reports, and taking meeting minutes.

Managing Technicians and fleet maintenance schedules.

Providing scheduling and logistical support for meetings, events, travel, field schedules, and reservation arrangements.

Fulfilling additional responsibilities as assigned

What's In It For You:

Live local, work local in the Tri-Cities!

Full-Time & Permanent roles

Monday to Friday, daytime hours

$24-$28 an hour, depending on experience

Additional Details:

This opportunity is open to all qualified applicants who are legally eligible to work in British Columbia

Only electronic applications will be considered

The posting will remain open until a qualified candidate is selected

We thank all applicants for their interest; only those selected for further consideration will be contacted , typically within 2 business days .

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📌 Service Coordinators - Workforce (British Columbia)
🏢 Express Employment Professionals - Cincinnati East
📍 British Columbia