Salary Range: $42,000.00 To $44,400.00 Annually
Who Are We?
NCRi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for flawless AR, Omni Channel CX, Digital Transformation, and Smart Software solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex customer challenges.
Job Description We are seeking for a Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as feasible.
Core Responsibilities (include, but not limited too) As a Collections Officer, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include:
Establishing professional relationships with clients, educating them on best practices
Negotiating optimal payment arrangements to resolve customers' bills
Maintaining a high level of professionalism in all interactions
Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence
Updating customer account information and documenting call activity details
Handling objections, excuses, and adhering to regulatory standards and best practices
Achieving individual collection targets to meet department and company goals
Requirements At least 1 year of experience in collections, sales, customer service or a similar results-driven environment




At least 1 year experience in a Call Centre industry
Excellent oral and written communication skills in English for consistent collection calls
Ability to display prior track record of top tier results
Must be comfortable working toward KPIs, targets, and performance goals
Must be motivated by results and personal growth
Strong math skills with the ability to perform basic calculations quickly
Strong work ethics and willingness to learn
Ability to pass a background check
Solid organizational and time management skills
Proficiency in Microsoft Excel and Outlook
Is flexible and adaptable in a fast paced environment
Takes coaching seriously and is always looking for ways to improve
Must meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, qualified workspace free from distraction).
NCRi welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Please note that any offer of employment will be conditional upon completion of background and reference checks, including a criminal record check and/or credit check (where applicable).
We appreciate all who submitted their application. Please be advised that only those who are shortlisted will be contacted by our Talent Acquisition Team.
NCRi welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Please note that any offer of employment will be conditional upon completion of background and reference checks, including a criminal record check and/or credit check (where applicable).
We appreciate all who submitted their application. Please be advised that only those who are shortlisted will be contacted by our Talent Acquisition Team.

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📌 Collections Officer (British Columbia)
🏢 NCRi
📍 British Columbia