The Account Manager is a seasoned Commercial insurance professional with deep technical knowledge across all commercial products. They independently manage a book of business as the lead client advisor, owning the client relationship end-to-end and delivering accurate coverage, exceptional service and operational excellence aligned with HUB's standards. This is an in-office role.
Responsibilities Serve as the primary advisor on an assigned book of business, owning the client relationship, servicing accounts, and writing new business; partner with Account Executives on supported accounts and may be supported by an insurance advisor
Deliver exceptional client service across the full book in alignment with HUB's service standards
Participate in formal account reviews and Critical Path meetings
Gather client data, build submissions in PolicyWorks or EPIC and prepare comprehensive rate comparisons
Identify coverage gaps, negotiate rates and terms with underwriters and present terms to the client or to the Account Executive
Bind coverage and issue cover notes
Prepare and process all account documentation in accordance with HUB workflows, including: Certificates of Insurance Cover notes Summaries and proposals New business, renewals and endorsements Premium finance contracts Invoicing
Maintain complete and accurate electronic files in EPIC, PolicyWorks and Certificate Exchange/CSR24
Attach all client instructions, bind orders and marketing correspondence in EPIC
Assist with managing and collecting accounts receivable
Support account reconciliation in collaboration with the accounting team
Support ongoing learning and development of new team members
Maintain ongoing professional development to enhance technical expertise
Protect HUB from errors and omissions through diligence and accuracy
Review and prioritize daily tasks,



including activities and emails
Collaborate cross-functionally with other branch departments as needed to ensure clients receive comprehensive support
Make client visits and conduct relationship-building activities
Qualifications & Skills Minimum 5 years of commercial insurance experience
Level 2 General Insurance License (BC)
Industry designation preferred (CAIB, CIP, or CRM)
Demonstrated ability to work independently and manage competing priorities
Superior client service, communication and interpersonal skills
Robust attention to detail with a high degree of accuracy
Comfortable in a fast-paced, collaborative client-focused environment
Intermediate to advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)
The expected salary range for this position is $65,000 to $95,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.
HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
Why HUB? At HUB International, you’ll be part of a growing team that values collaboration, innovation, and professional development. This role offers the opportunity to shape how we train, support,



and enable our Personal Lines teams across the Coastal region. If you enjoy variety in your work and want to make a tangible impact on how an organization operates, we’d love to hear from you.
HUB International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Our Culture Starts with You We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business.
We want you to be INNOVATIVE and open to sharing your ideas.
You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER.
You work with a high degree of INTEGRITY and ACCOUNTABILITY.
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
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HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

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📌 Account Manager, Commercial (British Columbia)
🏢 HUB International
📍 British Columbia