Join Aphex as a founding Customer Success Associate in North America, where you'll help major contractors optimize their projects using our cutting-edge platform. This role promises swift progression alongside seasoned experts from our UK team.

In this pivotal role, you'll learn our Land & Expand Engine while working on live projects with prominent contractors like Elis Don and Aecon. Your focus will be on embedding effective planning routines and improving daily operations through collaborative efforts with engineers and project managers. You won't just observe; you’ll actively shape the North America Customer Success Hub.

Key Responsibilities:
• Lead project deployments alongside experienced customer success managers
• Establish weekly planning routines with contractor teams




• Facilitate daily coordination to enhance site productivity
• Build authentic relationships with project stakeholders
• Monitor project health and preemptively address risks

Requirements:
• Eager to learn and establish a solid customer success foundation
• Strong curiosity about leveraging AI for better outcomes
• Ready to propose and implement innovative solutions
• Ability to adapt and thrive in a startup environment
• Excellent communication and relationship-building skills

Be instrumental in creating impactful workflows and processes for Aphex’s North America team.
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📌 Founding Customer Success Associate at Aphex (Ontario)
🏢 Aphex
📍 Ontario