Become a Technical Support Analyst at Tecsys and support critical supply chain operations remotely. Use your technical skills to troubleshoot, communicate, and resolve customer issues effectively.

In this vital role with Tecsys, you will manage cases from the ServiceNow queue, addressing issues related to Tecsys Elite applications and integrations. You will analyze logs, write SQL queries, and read Java-based code to pinpoint root causes. Your communication skills will help keep customers informed as you coordinate with internal teams for complex issues.

Key Responsibilities:
• Own and manage cases from the ServiceNow queue
• Troubleshoot issues across Tecsys Elite applications
• Write SQL queries for root cause analysis




• Clearly communicate with customers through resolution
• Document solutions and meet SLA commitments

Requirements:
• University degree in computer science or related field
• Up to 3 years of technical support experience
• Solid SQL and Java-based coding skills
• Excellent written and spoken English proficiency
• Availability for a late shift or weekend schedule

Utilize your troubleshooting prowess to support Tecsys' vital supply chain operations in this remote role.
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📌 Technical Support Analyst Remote (Quebec City)
🏢 Tecsys
📍 Quebec City