Location
This position is located at 6455 MacLeod Trail SW., Calgary, Alberta, T2H0K9 Canada

Role Summary
The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives.

Role Responsibilities
Customer Experience
Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community

Leadership + Team Management
Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities

Visual + Business Operations
Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues




Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives

Communication + Relationships
Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
Checks in with leadership to maintain communication and teamwork on completing store objectives
Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager

Role Qualifications
Anthro brand fan
1+ years of retail leadership experience
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization

The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific advantages may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range
CAD $21.75 - CAD $21.75 /Hr.

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