Residential Client Advocate Days/Afternoons
Full Time - Permanent Front Line Worker Hamilton, ON, CA

Salary: $23.42 Annually

POSITION SUMMARY:
Working from an anti-racist, anti-oppressive, trauma informed, and intersectional feminist framework, the full-time days Residential Client Advocate will support women and their dependents who are experiencing abuse and/or homelessness. The Residential Client Advocate will create a protected and supportive environment for residents, as well as utilize a client-centered approach that respects their self-determination and personal decision making.

KEY RESPONSIBILITIES:

Provide direct service to all women-identified individuals and their dependents including, but not limited to, conducting risk assessments, safety planning, completing assessments and admissions, facilitating programming, providing emotional support, offering housing information and completing housing applications, arrangement of interpreters, participating in conflict resolution and offering crisis intervention by phone and through web and text-based services

Support the development of a risk assessment and detailed personal safety plan for women-identified individuals and their dependents who have experienced abuse and violence and review and update as the service user situation changes

Identify child welfare concerns and comply with Duty to Report obligations in accordance with the Child and Family Services Act and work in collaboration with Hamilton Child and Family Supports, Catholic Children’s Aid Society, or any child protection agency to best support clients.

Providing information and referrals to community resources as identified by service users

Clean service-user’s rooms,



as well as other areas of the building on weekends when cleaning staff are not available, and at other times during the week if needed

Ensure nightly that the bed board is accurate and up to date

Ensure the in and out log of residents is up to date and women have returned to shelter by time the resident has indicated

Complete Mission Person’s Report with Hamilton Police Service when needed according to the HPS/Emergency Shelter Protocol

Ensure nightly tasks are completed such as run dishwasher, refill water filter pitcher, RCA space is clean and organized, submit completed check list to Manager of Residential Programming at the end of each shift

Ensure the overall management, safety and security of the shelter is maintained

QUALIFICATIONS:

Minimum diploma in Social Service Work, or related field

Preference for a degree in Social Work

Minimum two (2) years of work experience in any of the following fields: gender-based violence, addiction, mental health, concurrent disorders, counselling or other social service positions supporting vulnerable women

Preference for two (2) to four (4) years of experience working in the above fields

Demonstrated understanding of gender-based violence, child abuse, mental health disorders, addiction, poverty and homelessness

Demonstrated understanding of working from an intersectional feminist lens

Demonstrated ability to provide person-centered, trauma-informed and anti racism anti oppression services and supports to women and children with diverse experiences and identities

Excellent counselling, crisis intervention, organizational and interpersonal skills

Ability to work under pressure and in crisis situations

Confident decision maker and enthusiastic team player

Committed to upholding the organization’s mission, values and standards

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📌 Residential Client Advocate Days/Afternoons (Ontario)
🏢 Mission Services of Hamilton
📍 Ontario