Elevate customer service standards as a Customer Experience Supervisor with Avenir Energy in Calgary, Alberta. Lead a dedicated team, manage performance metrics, and create a culture of excellence.

Avenir Energy Ltd. is seeking an experienced Customer Experience Supervisor to enhance our customer service operations. This full-time role involves overseeing queue management, scheduling, and delivering performance reports to ensure optimal service levels. Candidates should possess strong leadership skills while fostering a supportive and efficient team setting, making a significant impact in our rapidly growing company.

Key Responsibilities:
• Monitor queue levels to optimize efficiency and performance metrics
• Coordinate staff schedules, ensuring adequate phone support




• Pull reports for monitoring Customer Experience Representative workload
• Close queues effectively at the end of each day
• Conduct regular one-on-one meetings for feedback

Requirements:
• 3+ years in a call center, 1+ year in leadership role
• Strong interpersonal and communication skills
• Knowledge of customer service principles and applications
• Excellent administrative skills with attention to detail
• Ability to manage stress in fast-paced environments

Drive exceptional customer experiences and team performance at Avenir Energy in Calgary.
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📌 Customer Experience Supervisor Avenir Energy (Alberta)
🏢 Avenir Energy
📍 Alberta