Job SummaryAs a Field IT Support professional, you will provide a wide range of IT services to support day-to-day operations and ensure a seamless technology experience for employees. This role is responsible for delivering end-to-end support across hardware, software, connectivity, and service requests, while also contributing to Enterprise and Business Unit (BU) initiatives.ResponsibilitiesInstall, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.Provide software installation, configuration, and troubleshooting support.Perform endpoint vulnerability remediation in alignment with security standards.Support Enterprise and BU project initiatives (planned and unplanned).Deliver walk-up (Tech Hut) IT support services.Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management.Provide local infrastructure support (servers, network equipment, VOIP systems).Deliver Smart Hands support and coordinate with third-party vendors and internal IT teams.Assist in deploying mobile devices at the local level.Support IT procurement processes for hardware and services.Manage user access permissions, including network share access.Ensure local IT security compliance, including communications room maintenance and access control.Support IT audits and compliance activities.Provide IT support for satellite offices, including travel when required.Coordinate and manage site or regional IT vendors.Deliver IT services in accordance with defined Service Level Targets (SLTs) using Johnson Controls service management tools.Maintain proactive communication with customers and stakeholders.Demonstrate strong ownership of issues through resolution.Provide a high level of customer service with a user-first mindset.QualificationsRequired:Experience supporting hardware, software,



and end-user IT services.Robust troubleshooting and problem-solving skills.Ability to manage multiple tasks and priorities in a quick-paced environment.Strong communication and customer service skills.Experience working with IT service management tools and processes.Willingness to travel locally or regionally as needed.Candidates must be eligible to work in Canada without sponsorship now or in the future.Ability to lift and carry materials weighing up to 50 lbs on a routine basis.Comfortable working at heights and capable of safely operating an Aerial Work Platform (AWP) up to 40 feet.Commitment to following all safety procedures and equipment operating guidelines.Preferred:Experience supporting enterprise environments and infrastructure.Familiarity with IT security and compliance practices.Experience with vendor coordination and project support.Previous experience providing onsite or field IT support.BenefitsCompetitive salaryPaid vacation, holidays, and sick timeComprehensive benefits packageOn-the-job and cross-training opportunitiesEncouraging and collaborative team environmentDedication to safety through our Zero Harm policySalaryHIRING SALARY RANGE: CAD70,000–90,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)EEO and AccommodationJohnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.Johnsoncontrols.Com for your reference, and can be made available in accessible formats upon request.#J-18808-Ljbffr

📌 Specialist, Field It Support - C$70,000 - C$90,000 A Year (Winnipeg)
🏢 Johnson Controls
📍 Winnipeg