Excel as a Bilingual E-Commerce Control Auditor with Manulife in Montreal. Leverage your investigative, customer service, and data analysis skills in a hybrid environment to combat fraud and abuse.

Manulife seeks a detail-oriented individual for its Customer Experience Investigation Services. This role focuses on applying Group Benefits expertise to investigate fraud cases while collaborating with various internal and external stakeholders. You will lead audits, conduct interviews, and create concise reports, aiming for impactful results in a quick-paced environment.

Key Responsibilities:
• Perform risk-based data profiling and analysis to identify anomalies
• Lead audits and manage investigations to completion




• Conduct interviews with service providers and clients
• Create detailed written audits and correspondence
• Support internal consultations with various departments

Requirements:
• Fluent in French and English for client interactions
• University degree or equivalent experience required
• Knowledge of Group Benefits preferred
• Strong communication and problem-solving abilities
• Experience in fraud management is a plus

Apply your investigative and analytical skills to enhance Manulife's fraud prevention efforts in Montreal.
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📌 Bilingual E-Commerce Auditor at Manulife (Quebec City)
🏢 Manulife group
📍 Quebec City