We are looking for a friendly, patient, and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing accurate information about our products and services.

Responsibilities

Communicating with customers directly in-person, in addition to communicating via phone and email

Empathizing with and prioritizing customer needs

Upholding company values and respecting every customer

Resolving issues and setting appropriate expectations with customers

Clearly understanding and responding appropriately to the issues that customers present

Approaching problems logically and with good judgment to ensure the appropriate customer outcome

Making quick and effective decisions on behalf of the customer

Working a flexible Full-Time (40+ hours per week) schedule

Consistently composing grammatically correct, concise, and accurate written responses to customer issues

Requirements





Diploma or Bachelor’s degree in Business, Communications, or related field

Previous experience in customer service or support role

Excellent verbal and written communication skills

Strong problem-solving and conflict resolution abilities

Ability to remain calm and professional under pressure

Positive listening skills and empathy toward customers

Proficiency in computer systems and CRM tools

Strong organizational and multitasking skills

Ability to work in shifts (if required)

High level of patience, integrity, and professionalism

Team-oriented with a positive attitude

Join our amazing team!
If you are a strong communicator who enjoys helping people and solving problems, this role offers an opportunity to build meaningful customer relationships and contribute to business success.

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📌 Customer Service Specialist (Saskatchewan)
🏢 Golden West Broadcasting
📍 Saskatchewan