Become the face of customer service in Calgary as a Bilingual Client Service Representative with Olympia. Your role includes addressing client inquiries in both French and English, ensuring personalized and effective support.

In this full-time position, you will act as the primary contact for clients, understanding their diverse needs while delivering optimal solutions. Responsibilities include managing inbound calls, performing follow-ups, and liaising with internal teams for effective service delivery. Your expertise will help uphold Olympia’s values of connection, accountability, and innovation.

Key Responsibilities:
• Answer inbound client calls and return voicemails promptly
• Perform timely outbound calls to gather necessary documents
• Guide clients through transaction procedures and requirements




• Update client accounts with notes following interactions
• Assist with technical issues on the website

Requirements:
• High school diploma required; post-secondary education an asset
• 1-3 years in customer service or call center experience
• Bilingual in French and English, both written and spoken
• Robust communication and detail-oriented skills
• Successful completion of a Criminal Background check

Deliver exceptional customer interactions and ensure clarity in processes as part of Olympia’s dedicated team in Calgary.
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📌 Bilingual Client Service Expert Calgary (Alberta)
🏢 Olympia Trust
📍 Alberta