Lead a dynamic team of Collectors at goeasy in Canada, fostering high performance and accountability. Utilize your expertise in collections to drive team success and ensure outstanding customer service.

As the Team Manager focusing on Collections, you will mentor a dedicated team while overseeing daily operations and optimizing performance. This role encompasses developing training programs, resolving customer issues, and compiling reports to track team productivity. Your leadership will be pivotal in enhancing service delivery and engaging your team to meet ambitious targets.

Key Responsibilities:
• Lead, coach, and mentor a team of Collectors
• Conduct performance reviews and set clear goals
• Develop and deliver ongoing training for team advancement




• Handle complex customer complaints professionally
• Prepare and submit daily productivity forecasts

Requirements:
• Minimum 2 years in a leadership role in a contact center
• Strong knowledge of collections industry best practices
• Proven success in meeting performance targets
• Excellent organizational skills and attention to detail
• Bilingual proficiency in French preferred

Bring your leadership skills, collections expertise, and passion for team development to drive success at goeasy.
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📌 Team Manager Collections at goeasy (Ontario)
🏢 goeasy
📍 Ontario