SUMMARY The Customs Coordinator is responsible for creating and updating ACE/ACI manifests for drivers, while also providing ACE/ACI related support to dispatchers.
PRIMARY RESPONSIBILITIES Complete ACE/ACI manifests and set up Prior Notice
Fax Prior Notice information to Customs broker and check Prior Notice website confirmation
Check inbound PARS and PAPS in system
Create and fix ACE and ACI’s for drivers using BorderConnect and send copies to drivers
Update and locate information on BorderConnect for drivers
Provide general support for all dispatchers with drivers’ paperwork for ACI/ACE
Update and maintain ACE/ACI Fax number list, generally once a month
Assist in taking dispatch calls from customers and drivers, and respond to inquiries when possible
Contact customers and/or drivers when issues arrive (i.e., time delays, missing paperwork)




Ensure follow up is being done with Customs Brokers or Customers when clearances are delayed
Maintain Master Customs Broker list along with Fax #’s and email contacts
Create PARS/PAPS stickers and monitor supplies
Complete other duties as assigned
REQUIREMENTS/QUALIFICATIONS Intermediate experience using MS Office (Excel, Word, Outlook)
Experience with AS400 preferred
Knowledge of U.S. geography considered an asset
Solid organization, time management, and computer skills required
Excellent verbal and written communication service skills
Ability to work independently and as part of a team
WORKING CONDITIONS Position based on 45-hour week.

#J-18808-Ljbffr

📌 Customs Coordinator (Ontario)
🏢 The Erb Group
📍 Ontario