Express Employment Professionals, Delta/ Richmond BC, is hiring for a Customer Service Logistics Administrator for our client's local branch building finishing product distributor based out of Annacis Island of Delta, BC. This role will be working with a small team and reporting to Customer Service Manager & Operations Manager.
Responsibilities: Logistics & Shipping Coordination: Coordinate outgoing pickups and shipments with the warehouse and third-party carriers; prepare required shipping documentation (pick lists, packing slips, bills of lading).
Verify shipping instructions (LTL, courier, collect, prepaid, etc.), track shipments, enter tracking details, and communicate ETAs to internal teams.
Assist with transportation bookings, freight method selection, and compliance with carrier guidelines and internal SOPs.
Maintain accurate records for orders, shipments, and customer accounts; manage Samples Receiving and notify Sales Teams upon arrival.
Support inventory control activities, including cycle counts, stock adjustments, and discrepancy resolution.
Collaborate with Customer Service, Warehouse, Purchasing, and Sales to ensure smooth workflow and timely information exchange.
Participate in team meetings, huddles, one-on-ones, and training sessions; contribute to continuous improvement of processes and improving the customer experience.
Perform other general duties as required.
Order Desk Customer Service (Back up) Build and maintain strong relationships with clients and sales teams through friendly, efficient communication and support.




Manage the order desk inbox; enter and validate orders in the ERP system, confirming product availability, pricing, ship dates, and special instructions.
Handle customer and dealer inquiries (phone and email), including stock checks, product/application support, Dealer Portal assistance, order status updates, and shipping details.
Coordinate with Territory Managers on order issues, backorders, samples, and special requests; process order changes, cancellations, and returns per company policies.
Oversee front office reception duties, including office supply management, greeting guests, and maintaining a clean, professional workspace.
Provide Dealer Support and telephone coverage across Canada for the Order Desk and Sales Support Team as needed
Requirements: High School Diploma
Administrative Business Degree an asset
/ Logistics experience1-3 years Customer Service Support / Office Administration
Excellent time management and organizational skills
Strong oral and written skills/e-mail etiquette
Strong Interpersonal & Communication skills
Able to quickly pivot in high paced environments with strong attention to detail and focus
Eagerness to learn and grow
Strong business Acumen
Forklift, First Aid certification/training an asset
SAP Business One / ERP systems an asset
CRM Experience an asset
Monday to Friday, 8am to 4:30pm.
Pay is between $22 to $23/ hour depending on experience. Extended advantages after probationary period.

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