Job Description Administrative Assistant Client: Government of Alberta – Appeals Commission Position: Temporary Appeals Assistant (AA) Location: 23rd Floor, AMEC Place, Calgary, Alberta Work Arrangement: 100% Onsite Hours: Monday–Friday, 8:00 AM–2:00 PM Alberta time Contract: Temporary / Contingent Extension: Up to 12 months Interview Window: October 19–30, 2026 Background Check: Criminal record check required Position Overview The Government of Alberta Appeals Commission is seeking a Temporary Appeals Assistant to provide administrative, hearing coordination, records management, and client/stakeholder support for workers' compensation appeals.

The AA will support Appeals Officers, Hearing Chairs, Vice Chairs, Commissioners, and external appeal parties.

Responsibilities include pre-hearing administration, hearing coordination, document management, status tracking, client support, proofreading, formatting, and distribution of appeal decisions .

Key Responsibilities Prepare and distribute Appeals Officers' correspondence.

Create and maintain Appeal Document Package (ADP) indexes .

Coordinate pre-hearing activities and communicate hearing information to parties and panels.

Support in-person, teleconference, and video hearings .

Attend, record, and troubleshoot technical/process issues during hearings.

Respond to client and stakeholder inquiries and provide support during difficult or crisis situations.

Maintain accurate appeal statuses and timelines in ACES .

Maintain appeal files, records, and documentation.

Format, proofread, and edit Hearing Chair decisions.

Review documents for style, formatting, policy, and legislative references.

Provide plain-language editing feedback.

Prepare final decisions for publication and distribution through CanLII .

Work with internal teams, vendors,



and stakeholders to coordinate activities and achieve objectives.

Perform administrative and records/information management duties while maintaining privacy and security requirements.

Requirements Mandatory Qualifications High School Diploma/GED. 2+ years adapting to recent business environments and working with business/technical teams, vendors, and stakeholders. 2+ years experience using Microsoft Office Suite . 2+ years working in a fast-paced environment, troubleshooting/problem-solving independently and as part of a team. 2+ years relevant experience in a role similar to Appeals Assistant. 2+ years working directly with clients/stakeholders to identify, gather, document, and analyze business data and process requirements.

Strong communication, organization, accuracy, and attention to detail.

Nice-to-Have Qualifications Post-secondary degree, diploma, or certificate in Office Administration or related field . 2+ years Information Governance, Records Management, or Information Management. 2+ years experience with information management, privacy, and security concepts related to ATIA and POPA (formerly FOIP) . 2+ years working directly within Government of Alberta, 1GX, or comparable Canadian public-sector ERP environments . 2+ years experience working with workers' compensation systems such as WCB .

Requirements Appeals Administration, Administrative Support, Hearing Coordination, Client/Stakeholder Support, Microsoft Office Suite, Records Management, Information Management, Information Governance, Document Management, Correspondence, Document Indexing, ACES, Hearing Recording, Teleconference, Video Conference, Technical Troubleshooting, Proofreading, Editing, Plain-Language Editing, Decision Formatting, Case Management, Data Entry, Business Requirements, Process Requirements, Vendor Coordination, Privacy, Security, ATIA, POPA, FOIP, WCB/Workers' Compensation, Attention to Detail, Communication, Problem Solving

📌 Administrative Assistant (Calgary)
🏢 Upstaff
📍 Calgary