Elevate your career with Ford Credit Canada as a remote Bilingual Customer Service Representative. You will manage financial accounts, negotiate payment solutions, and provide expert service to customers.

In this full-time remote role, you will support a broad network of Canada’s Ford and Lincoln dealers. The ideal Bilingual Customer Service Representative will possess strong communication and analytical skills while resolving early-stage delinquency. Your responsibilities include problem-solving financial accounts and delivering skilled service that upholds Ford Credit's reputation.

Key Responsibilities:
• Manage early-stage delinquency and identify root causes
• Negotiate sustainable payment arrangements with customers
• Analyze account history to propose solutions




• Follow established procedures and guidelines consistently
• Act as a brand ambassador for Ford Credit Canada

Requirements:
• High School Diploma or equivalent is required
• Bilingual in English and French with excellent communication
• Proficient in MS Office applications
• Experience in collections or financial services is preferred
• Ability to adapt quickly in a fast-paced environment

Take your customer service skills to Ford Credit Canada and support financial well-being effectively.
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📌 Bilingual Customer Service Role - Remote (Quebec City)
🏢 Ford
📍 Quebec City