Provide crucial IT support at Health Shared Services as an IT Customer Support I. This part time role involves delivering Tier 1 technical support primarily via phone for healthcare clients.

In this IT Customer Support I position, you will join the Service Desk team to assist both clinical and non-clinical staff across Alberta. Your responsibilities will include troubleshooting, guiding users, documenting support tickets, and providing basic software setups. This role requires adaptability as you will be working in a hybrid model and following a shift rotation including evenings and weekends.

Key Responsibilities:
• Respond to customer technical assistance requests
• Diagnose issues and provide effective solutions




• Deliver user education through “how-to” support
• Create and maintain accurate support tickets
• Assist with basic software installation configurations

Requirements:
• Certificate in Computer Support or equivalent
• 2-3 years in a support desk environment
• Proficient in Microsoft 365, Windows 11, and Citrix
• Strong communication and problem-solving skills
• Customer service-focused with proficient keyboarding abilities

Support patient care through effective IT solutions with Health Shared Services.
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📌 IT Support Analyst at Health Shared Services (Alberta)
🏢 Alberta Health Services
📍 Alberta