Elevate customer experiences as a Complaint Management Specialist at Sonova. In this contract role, you'll manage complaints, conduct investigations, and analyze quality data in a hybrid work environment.

Sonova is seeking a Complaint Management Specialist to optimize complaint handling and analysis while ensuring regulatory compliance. This role involves timely processing of complaints, supporting investigations, and collaborating with cross-functional teams. You'll play a crucial part in enhancing the quality of service and user satisfaction across various departments.

Key Responsibilities:
• Record and evaluate all complaint submissions
• Support and assess complaint investigations
• Gather data for nonconformance analysis




• Communicate with healthcare providers for relevant information
• Review and close complaint files efficiently

Requirements:
• Bachelor’s degree in engineering, audiology, or related field
• 0–3 years experience in medical devices or quality management
• Knowledge of ISO 13485 and EU MDR preferred
• Robust problem-solving skills with root cause focus
• Proficient in MS Office and Quality Management Systems

Become an integral part of Sonova's mission to improve hearing health while advancing your career in complaint management.
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📌 Complaint Management Specialist at Sonova (Ontario)
🏢 Sonova Group
📍 Ontario