You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, derive insights and ultimately support our customers in their strategic goals
Engage with startup and fintech founders to help them join and get most value from our Innovation solutions and engagement programs
Conduct product demonstration, training and hosting webinars
Leads assigned delivery projects to ensure contractual objectives and delivery on-time goals are met
Research and deliver solutions for complex problems and respond to inquiries
Identify areas of improvement, track project & task updates, and identify clients at risk of churning
Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features
Realise operational efficiencies in the way solutions are delivered to customers
Demonstrate a commercial mindset in identifying cross-sell and up-sell of solutions
Drive license retention and identify new logos to support commercial goals
Manage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions




Develops and maintains strong working relationships, with partners in other business functions to complete delivery and customer support tasks
Execute a data-driven approach to defining priorities and tracking successDemonstrating a customer success mindset focused on delivering solutions that are scalable, leverage innovative technologies, and delightful for end-usersExceptional analytical and quantitative problem-solving skillsDemonstrated ability to develop relationships with both mid- and executive-level customer contactsProven ability to work with both business and technology stakeholders; strong writer, presenter, and speakerEnthusiastic with the ability to inspire others and create a team-oriented culture of teamworkProven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverablesFluent local office language and English required; other languages desirableComfortable with significant customer interaction and excited to build executive-level relationshipsBachelor’s degree or equivalent qualificationAdvanced Word, Excel, and PowerPoint skills required

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📌 Senior Customer Success Specialist (Ontario)
🏢 Mastercard
📍 Ontario