ROLE PURPOSE
The Program Manager will apply leadership and innovation as the life force that sustains, develops and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Senior Manager of Programs or their designate

Participates as a member of Connective’s management team

Liaises with government and community agencies, volunteers, and members of the general public

STATUS
Exempt. This position is open to applicants of all genders.

This is a temporary position
HOURS
40 hours per week; Monday to Friday, 0830 - 1630

This position requires the ability to work flexible hours based on operational needs.

KEY ACCOUNTABILITIES
Administration

Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks

Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective

Arranges shift schedules, ensuring appropriate staff coverage

Implements a system of staff and volunteer orientation, supervision, in service training and evaluation

Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained

Accepts responsibility for the daily and monthly financial and administrative aspects of the programs

Programs

Makes sure effective, inclusive support programs are designed and maintained

Supports the overall program strategic direction





Liaises with other Connective’s staff, especially regarding potential referrals

Facilitates person-centered planning opportunities for staff and service users

Develops related program opportunities, available to the individuals in the community

Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed

Supervises a diverse range of roles and workers in a supportive housing team

Community

Maintains effective working relationships with related community services, government/stakeholders and agencies

Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities

Ensures that the physical facilities fulfill all fire, health and safety regulations

Ensures that the resource(s) is maintained as a clean, pleasant and safe environment

On Call

Is available to all resource staff, in case of emergencies; this may include carrying acell phone 24 hours a day and ensures on call coverage is arranged in their absence

Health and Safety

Functions as an Occupational Safety and Health (OSH) employer representative and may co-chair OSH committee

Attends the health and safety training sessions for supervisors

Participates as the organization’s representative in health and safety investigations mandated by statutory authorities or as directed by the organization

Supports Connective’s OSH initiatives

Other Duties





Coordination and Administration of other teams and programs

All Human Resource Functions – recruitment, training, development

EXPERIENCE AND SKILLS

A bachelor's degree and/or skilled designation, with a minimum of 5 years of applicable or relevant transferable past work experience

Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System

Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques, harm reduction and low barrier housing approach

Excellent verbal and written communication skill in English

Knowledge and experience in the areas of group process, individual counseling and crisis management

Extensive knowledge and experience in hiring, training and supervising staff

Ability to motivate and organize a staff team

Administrative experience and strong administrative skills

REQUIREMENTS

Ability to successfully complete a Criminal Records Check

Ability to successfully complete reference check

Ability to provide a record of work history

Proof of COVID-19 vaccination

Current Emergency First Aid Certificate

Class 5 driver’s license

Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport client

Willing to complete Food Safe Certificate (Level 1 and 2)

COMPENSATION
The salary range for this role is $70,000 - $82,400. Annual Salary will be negotiated based on experience and qualifications. This role will also be eligible for the Society’s comprehensive Management Benefits Package.

CLOSING DATE
Friday, October 9, 2026, by 1600

#J-18808-Ljbffr

📌 Program Manager (Housing Nanaimo) (British Columbia)
🏢 Connective Support Society
📍 British Columbia