Job Title: Customer Service Representative
Note: This role is for an 8-month contract.

CA$69,000.00 yearly

Remote

Full-time

Job Summary:
The Customer Service Representative role is essential in providing top-tier support for all Salford products and assisting customers with their needs. This role requires passion for helping people, strong technical aptitude, and the ability to thrive in a fast-paced environment.

Responsibility:
Provide comprehensive support for all Salford products, including answering customer inquiries and troubleshooting issues.
Recommend parts and equipment based on customer needs and technical specifications.
Communicate professionally with customers via phone and email, ensuring all inquiries are addressed promptly.
Offer estimates for spare parts and whole goods and assist customers with order placement.
Accurately review and enter customer orders for spare parts and whole goods.
Resolve customer concerns, complaints, and disputes in a courteous and efficient manner.
Provide timely updates and information on the status of customer orders
Maintain detailed documentation for all customer orders and interactions.
Enter and manage the call queue when working at your desk.
Collaborate with other departments to resolve customer-related issues.
Be available to work a flexible schedule to accommodate peak times, seasonal demands, and statutory holidays.
Accomplish other tasks and serve as backup when needed

Academic/Educational Requirements:
Diploma or degree in related field, or equivalent experience





Required Skills/Experience:
A minimum of three years of experience in a customer service role
Knowledge of agricultural equipment and/or the commercial agriculture industry an asset.
Excellent oral and written communication skills.
Ability to work independently and as a team member in a fast-paced setting.
Strong technical aptitude
Experience with large ERP systems an asset

Strong desire to help people

What Linamar Has to Offer:
Competitive Compensation
Employee Advantages package includes but not limited to, Drug, Dental & Vision etc.
Opportunities for career advancement.
Sustainability Council
Community based outreach supporting both local and global initiatives and charities.
Discounts for local vendors and events, including auto supplier discounts.

About Us:
At Salford Group, a Linamar Company, we are industry leaders in agricultural equipment innovation, committed to advancing farming practices through precision technology. With a focus on quality, sustainability, and customer success, we cultivate a collaborative work environment where employees can grow and make a global impact

Accessibility Statement:
Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

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