Job Posting

Position Title: Manager, Integrated Care & Experience – East Region Virtual Care Clinic (ERVCC)

Job Posting Deadline for Internal Candidates: October 1, 2026,at 5:00pm

Employment Status: Permanent Full-Time

Position Status: This is a Non-Bargaining Unit position

This posting is for anexisting vacancy.

Hours of Work: Monday-Friday, 35 hours per week

Salary Range: $88,600 – $97,000, commensurate on skills and experience,plus participation in HOOPP and Group Benefits.

Position Reports to: VP, Integrated Care & Experience

Primary work location: Virtual (with flexibility to transition to/work at all DCHC sites as required).

Organization
Who We Are: Durham Community Health Centre (DCHC) is a charitable registered organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness support, and health education.

Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

Position Overview
The East Region Virtual Care Clinic (ERVCC) is a free, Nurse Practitioner-led virtual walk-in clinic that serves clients experiencing urgent medical conditions across the Ontario Health East region (Pickering to the Quebec border, north to and including Ottawa). The clinic supports clients with or without a primary care provider or health card.

The ERVCC Manager plays a pivotal leadership role within the ERVCC team. This role is responsible for the effective day-to-day management of operations, oversight of team performance, quality assurance, and advancement of innovative virtual care solutions. The Manager is a dynamic connector, ensuring excellence in care delivery, data-driven decision making, and cross-sector collaboration in alignment with DCHC’s strategic goals.

Key Responsibilities
Leadership and Management





Lead the daily operational execution of ERVCC services to ensure timely, accessible, and high-quality care, ensuring attainment of key performance indicators.

Plan, assign, and evaluate the work of staff, providing supervision, leadership and appraisal of job performance

Build and adapt staff scheduling and deployment of staff to ensure smooth operations while adhering to budget limitations

Provide coaching, mentorship, and professional development to foster a positive team environment

Develop service delivery models, workflows, and continuous quality improvement initiatives

Identify and resolve operational issues, service gaps, or urgent needs in real time

Ensure adherence to PHIPA and other regulatory, privacy, and clinical standards

Continually participates in building and maintaining positive working relationships across the organization through effective communication, performance improvement and teamwork efforts

Support onboarding and orientation of new staff, and maintain regular feedback channels

Partner with Talent & Culture to support recruitment, retention, and performance

Quality Assurance, Data & Reporting

Track, analyze, and report on KPIs, such as access to care, client satisfaction, and provider performance

Lead program evaluation, audits, and quality improvement projects

Ensure timely submission of data and reporting requirements to funders and internal stakeholders

Leverage data to inform decision-making and strategic planning

Strategic & Stakeholder Collaboration

Support integration of ERVCC services with other DCHC clinical and wellness programs

Act as a liaison with internal teams, external stakeholders, community partners, and Ontario Health

Lead or contribute to regional initiatives, strategic partnerships, and system navigation opportunities

Participate in planning and proposal development for virtual care programs enhancements

Fiscal Management & Resource Stewardship

Managing the ERVCC program budget, including monitoring expenditures, tracking variances, and identifying cost-saving opportunities

Ensure effective and responsible use of program resources in alignment with organizational policies and funder requirements

Participate in financial planning, forecasting, and reporting processes

Contribute to the development and implementation of funding proposals and resource allocation strategies





Collaborate with Finance and Leadership to support fiscal accountability and sustainability of virtual care programming

Client-Centered Support

Respond to escalated client concerns with empathy, professionalism, and a solution-focused approach

Champion accessibility and equity in all client interactions and service designs

Ensure processes support a positive, respectful, and efficient virtual care experience

Qualifications & Experience

Baccalaureate degree in health administration, health sciences, nursing, public health, or equivalent; Master’s degree considered a strong asset

Minimum 5 years of experience in a healthcare setting, preferably community-based health care

Minimum 5 years in a leadership/supervisory role

Knowledge in population health approach and Social Determinants of Health (DOH) framework

Experience managing virtual care or digital health programs is strongly preferred

Experience in program development, quality improvement, and data-driven decision-making

Strong understanding of PHIPA, privacy legislation, and client confidentiality requirements

Demonstrated ability to lead high-performing teams in a multidisciplinary environment

Superior interpersonal, communication, problem-solving, and organizational skills

Proficiency with EMRs (Oscar Pro preferred), Ocean Referral, and Microsoft Office applications

Ability to work independently and collaboratively in a fast-paced, evolving environment

Understanding of MSAA and OHRS regulations is an asset

Excellent understanding of Ontario’s current healthcare system transformation strategy and community-based care models is an asset

Valid Ontario driver’s license and access to a vehicle required

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodation, please contact our Talent and Culture team at (phone hidden), or by email to [email protected].

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📌 Remote Manager, Integrated Care & Experience - East Region Virtual Care Clinic (ERVCC) (New Brunswick)
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📍 New Brunswick