Integrative Services Contractor Burnaby, BC Hybrid $70 CAD per hour

Reporting & Scope

Reports to: Medical Director. Major program changes are planned and implemented in partnership with the Operations Director.

Provides leadership to the GMV program and its facilitators.

Key Clinical Responsibilities

Clinical practice within your clinical scope.

Act as first point of contact for GMV facilitators, resolving clinical and operational questions.

Support clinical standards across the GMV program, and lead program-level decisions, implementing major changes with the Operations Director.

Oversee the GMV program to ensure delivery quality, consistency, and continuous optimization across sessions.

Assist GMV facilitators in improving program content — receiving feedback, identifying gaps, and supporting course/curriculum development.

Audit GMV and education programs in accordance with the approved Changepain Clinic curriculum.

Help to resolve potential issues to improve chart documentation and billing information where required, in accordance with Changepain standards, using the EMR within one business day of the session (per the group-session billing template).

Provide website content, handouts, or materials for upload to the designated URL as required for each session.

Comply with Changepain's GMV policies and procedures.

Administrative & Operations Support

Assist the administrative team to optimize GMV workflows,



including session scheduling and online booking (TELUS CHR).

Help the Medical Director and Operations Director create, maintain, and enforce clinic policies.

Oversee GMV facilitators' competency and related regulatory college requirements.

Gather feedback and comments from GMV facilitators and participants to inform improvements to the patient experience.

Staff Development & Recruitment

Onboard, mentor, and upskill GMV facilitators; support continuing career development and build program capacity.

Support recruitment and scheduling for GMV facilitator roles in partnership with the Medical Director and Operations Director.

Service Growth

Grow GMV participation through internal medical referrals and targeted marketing.

Support online initiatives such as website content, online-booking improvements, and Google ratings, with the leadership team.

Create new GMV program including content, presenting structure, facilitator collaboratively with CPC team

IT & Documentation

Partner with the IT team to improve the AI documentation tool (Heidi) and the EMR for GMV sessions.

Compensation & Terms
Compensation for the above leadership responsibilities:

At $70/hour

20 hours upfront for an initial program development with deliverable and measurable KPIs

5 hours per week for ongoing administrative duties and it is adjustable based on the clinic needs

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📌 GMV Lead (British Columbia)
🏢 Collage
📍 British Columbia