Lead frontline staff at Service Nova Scotia as a Customer Service Leader in Kentville. This role focuses on delivering exceptional service and developing high-performing teams.

Service Nova Scotia is seeking a Customer Service Leader to supervise team members within its Access Centre. You will lead Customer Service Representatives and ensure the highest quality of service delivery. This position involves staff recruitment, performance management, and acting management responsibilities as needed.

Key Responsibilities:
• Supervise frontline service delivery employees
• Develop and implement employee development plans
• Schedule staffing and forecast staffing levels
• Ensure quality customer service through team leadership
• Step in as acting Manager when required

Requirements:
• Bachelor’s degree with five years of related experience
• Expertise in client service and team supervision
• Robust communication and organizational skills
• Proficiency in MS Office and SharePoint
• Experience in program development methodologies

Bring leadership skills and service excellence to enhance community support in Kentville.
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📌 Customer Service Leader in Kentville (Nova Scotia)
🏢 The Government of Nova Scotia
📍 Nova Scotia