At Manulife John Hancock, we believe in investing in the future, starting with you.

Our
**Knowledge Analyst Winter Co-op**
is your launchpad to success, offering the support, structure, and meaningful opportunities you need to learn, grow, and make an impact.

Are you interested in knowledge management, content strategy, employee experience, and emerging AI technologies? The AskHR Knowledge & Education team is looking for a highly organized and detail-oriented student to support the maintenance, governance, and continuous improvement of HR knowledge content.

Working alongside Knowledge Management professionals and HR stakeholders, you will gain hands-on experience with enterprise knowledge platforms, content governance practices, reporting and analytics, and initiatives that help employees access information quickly and effectively through self-service tools.

This opportunity is ideal for students who enjoy researching, organizing information, analyzing data, improving processes, and creating high-quality content that supports business outcomes.
**Position Responsibilities:**
Support the maintenance, review, and updating of HR knowledge articles, guides, and documentation to ensure content remains accurate and current.

Partner with content owners and HR stakeholders to coordinate article reviews and content governance activities.

Assist with content cleanup, standardization, and quality assurance efforts across internal knowledge management platforms.

Support initiatives focused on improving content usability, searchability, and employee self-service experiences.

Conduct research and gather information from subject matter experts to support content updates and process documentation.

Assist with reporting and analytics activities by maintaining trackers, compiling metrics, and identifying trends that support knowledge and contact center strategies.

Support projects related to knowledge management, Service

Now, content governance, and generative AI readiness.

Identify opportunities to improve existing processes and contribute recommendations that enhance content quality and operational efficiency.

Collaborate with cross-functional teams on special projects and continuous improvement initiatives.
**Required Qualifications:**
Currently pursuing an undergraduate degree in Human Resources, Business Administration, Communications, Information Management, Professional Writing, English, Psychology, or a related discipline.

Strong written and verbal communication skills with the ability to communicate effectively with stakeholders across multiple teams.

Strong analytical and problem-solving abilities,



including the ability to organize, interpret, and synthesize information from multiple sources.

Proficiency in Microsoft Excel, Word, and Power

Point.

Excellent attention to detail and strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.

Demonstrated ability to work independently while contributing effectively within a collaborative team environment.

Interest in human resources, knowledge management, employee experience, content strategy, or digital transformation initiatives.

Ability to identify opportunities for process improvement and contribute innovative solutions.

Positive attitude, adaptability, and eagerness to learn new systems, technologies, and business processes.
**Preferred Qualifications:**
Experience conducting research, creating documentation, editing content, or managing information repositories.

Familiarity with content management systems, Share

Point, Service

Now, Salesforce, or similar platforms.

Experience using Excel, Power BI, or reporting tools to analyze and present data.

Interest in generative AI technologies and their application within knowledge management and employee experience functions.

Experience supporting projects, collaborating with stakeholders, or participating in continuous improvement initiatives.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible setting where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

You'll gain hands-on experience in knowledge management, content governance, reporting and analytics, and emerging AI initiatives within Human Resources.

As part of our co-op program, you will gain early access to Manulife John Hancock's premier early talent program, GRO, tailored to graduating students.

This program is designed to launch your career with the support, structure, and opportunities you need to thrive.
**Application Instructions:**
Submit your resume, cover letter, academic transcript and work term evaluation (if any) in one single PDF file.
**Salary range is expected to be between:**
$40,950.00 CAD - $56,550.00 CAD




_The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

The annual salary will be pro-rated based on the length of the work term._
#LI-Hybrid
The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Semana de Trabajo Comprimida**
Híbrido

📌 Winter Co-op 2027 - Knowledge Analyst (Waterloo)
🏢 Manulife
📍 Waterloo