Lead a high-performing Scaled Customer Success team with Samsara from anywhere in Canada. Enhance customer experiences by driving adoption and delivering value across our cutting-edge IoT solutions.

As the Remote Manager of Scaled Customer Success, you will focus on improving team performance while providing coaching to individual team members. Your leadership will inspire a strong team culture and impact key industries like transportation, agriculture, and construction through effective customer engagement strategies. You will play a critical role in understanding customers’ needs and guiding your team towards achieving measurable outcomes.

Key Responsibilities:
• Hire and develop a high-performing Customer Success team
• Drive results across team KPIs and organizational OKRs




• Implement process improvements for effective customer engagement
• Conduct structured 1:1s and deliver coaching feedback
• Own and enhance the Digital Scale journey for Canada

Requirements:
• 2+ years of team management experience
• Background in scaled onboarding or account management
• SaaS experience preferred, with familiarity in CRM tools
• Strong work ethic and problem-solving abilities
• Bachelor’s degree from a 4-year institution

Influence the future of customer success with your leadership and strategic vision at Samsara.
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📌 Remote Customer Success Manager I at Samsara (Quebec City)
🏢 Bilinguallink
📍 Quebec City