Company Name:PBS SystemsJob Location:Calgary, AB - Tech CenterJob Type:Full-time, PermanentInternal Job Title:Parts Support Analyst - Tier 1Reports To:Team Lead, Parts SupportJob Requirement(s):Travel throughout Canada and USA, 1 week per monthNo. Openings:01PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!The RolePBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Parts Support Analyst, you will provide excellent training to our current and existing customers in the Parts module of our software, by assisting customers during the installation and training process of their new dealership software.ResponsibilitiesHandling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely mannerLogging and documenting all customer interactions within our ticketing system and escalating matters as requiredCollaborating with other groups/departments to streamline service deliveryIdentify opportunities to drive process improvements that positively impact the client’s experienceDevelop knowledge and understanding of our software and supporting infrastructureAchieve program certification within your primary group within 3 months and additional program certification/s within 15 monthsAchieving and exceeding KPI targets and other metrics defined by the departmentAvailable to travel at least 1 week per month throughout the US and CanadaKeeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notesCommit to ongoing personal development and cross-training as recommended by your Team LeadQualificationsHigh school diplomaMust have Valid Driver’s licensePrevious customer service, helpdesk or dealership experience will be considered an assetExcellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writingStrong decision making and analytical abilitiesStrong detail orientationEffective time management and organization skillsAbility to work independently and within a team environmentWhat Can We OfferProfessional Development – Continuous training, industry certifications, and clear pathways for career advancement.Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean.Comprehensive health benefits - Medical and dental coverage to support your well-being.Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.Employee recognition - Regular appreciation programs and performance-based incentives.Competitive compensation packageCompetitive annual base salary ($50,000k/yr. - $59,000k/yr.)Up to $4,800 per year in product certification bonusesOutstanding travel incentive bonusesAdditional performance incentivesAttractive referral bonusesStaff discounts – Exclusive savings with partners such as GM, Dell, and more.Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.#J-18808-Ljbffr

📌 Parts Support Analyst - C$50,000 - C$59,000 A Year (Toronto)
🏢 PBS Systems
📍 Toronto