Elevate patient experiences as a Patient Care Specialist at Shoppers Drug Mart in Mississauga, Ontario. Utilize your bilingual skills to support patients in navigating health programs and ensuring seamless care access.

In this full-time role, you will act as the primary contact for patients enrolled in support programs. You'll leverage your healthcare industry experience to provide essential support, including case management, reimbursement guidance, and self-injection training. Collaboration with physicians and fellow Patient Care Specialists enhances outcomes for patients and drives a positive experience throughout their treatment journey.

Key Responsibilities:
• Serve as primary contact for enrolled patients
• Conduct welcome calls and gather vital patient information




• Inform patients about program offerings and support
• Advocate for patient funding and coverage details
• Coordinate delivery of medications and follow-up

Requirements:
• Bilingual in French and English is essential
• 2-3 years in healthcare or pharmaceutical sectors
• Customer service experience in call center workplace
• Excellent communication and analytical skills
• Strong computer proficiency in MS Office

Support patient journeys by providing detailed program information, fostering connections, and advocating for their needs.
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📌 Patient Care Specialist in Mississauga (Ontario)
🏢 Shoppers Drug Mart
📍 Ontario