Who Are We? National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customized solutions to complex customer challenges.
Why Choose NCRi
Competitive base salary with uncapped performance-based commissions
Comprehensive insurance coverage, incentives, and paid training
Extraordinary referral bonus program
Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more
Continuous opportunities for internal and global growth
Monthly coaching and ongoing learning & development support
Philanthropic initiatives and year-round employee engagement
Core Responsibilities
As a Senior Collections Officer, you will be responsible for communicating with clients regarding outstanding balances and working toward timely payment resolutions. Key responsibilities include:
Contact past-due customers via phone, email, or written communication to discuss outstanding balances and negotiate payment arrangements
Build skilled relationships with clients while educating them on payment solutions and best practices
Maintain a high level of professionalism and customer service during all interactions
Accurately update customer accounts and document call activities and payment agreements
Handle objections and difficult conversations while adhering to regulatory standards and company policies
Work closely with internal teams to resolve account issues and support collections processes
Meet individual collection targets and contribute to overall department performance and company goals
Requirements
2+ year of third-party collections experience
1+ year of call center experience
Must have the hands on experience on DRS (Delinquency Recovery System)
Excellent verbal and written communication skills in English and bilingual
Strong basic math skills and attention to detail
Ability to pass a background check
Strong organizational and time management skills
Proficiency in Microsoft Excel and Outlook
Ability to work in a fast-paced, target-driven environment
Must meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, professional workspace free from distractions.
NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.
Start your exciting journey with NCRi today!
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📌 Senior Collections Officer (Alberta)
🏢 NCRi
📍 Alberta