Job Description
We're hiring two Bilingual (English/French) Client Services Specialists to deliver exceptional, empathetic service to banking clients via phone and email.

This is a client‑facing support role focused on authenticating clients, greeting professionally, answering product and account questions, guiding clients to the right resources, and closing calls effectively.

The ideal candidate is a quick learner with strong attention to detail, a cooperative mindset, and admin or customer‑service experience.

Banking or credit‑union experience is an asset but not required; call‑centre experience is not necessary.

College education or relevant certificates are acceptable.

This role supports Peoples Group's Vancouver team in a hybrid setting, working from 8:00am–4:30pm (PST).

Skills and Requirements
• Bilingual fluency in English and French (written and verbal).
• 2+ years of experience in a customer‑service or client‑support role.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office tools.
• Quick learner with ability to absorb banking products, terminology, and compliance requirements.
• Personality
○ Strong attention to detail and ability to multitask in a fast‑paced environment.
○ Excellent communication and interpersonal skills, with an empathetic, professional tone.
○ Team‑oriented mindset; comfortable collaborating in a supportive environment.




• Banking or credit‑union experience (branch or client‑services background).
• Familiarity with AML/KYC requirements and financial‑services compliance.
• Experience with banking platforms such as DNA (Fiserv core).
• Knowledge of high‑interest savings accounts, term deposits/GICs, or similar deposit products.
• Administrative experience in a regulated or financial environment.
• Post‑secondary education (college diploma) or relevant customer‑service/financial‑services certificates.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 Bilingual Client Services Specialist (Vancouver)
🏢 Insight Global
📍 Vancouver