Job Description
Insight Global is seeking a Technical Support Specialist to support technology project delivery and change initiatives within an Agile workplace.

This individual will work closely with business stakeholders, technology teams, and vendors to coordinate projects, manage change requests, gather requirements, and ensure successful delivery.

Responsibilities: Coordinate project activities and change requests from initiation through closure
Gather and document business and technical requirements
Create and maintain user stories and project documentation
Act as a liaison between business teams, technology teams, and vendors
Track project status, risks, dependencies, and action items
Support Agile delivery processes and Jira backlog management
*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an newly open position.

Skills and Requirements
2+ years of experience in Project Coordination, Business Analysis, or Technology Delivery
Experience working in Agile environments
Strong knowledge of Jira and project tracking tools
Ability to gather requirements and facilitate stakeholder discussions




Understanding of software development, networking, and technology concepts
Strong communication, organization, and problem-solving skills
Experience supporting pricing, lending, or financial services applications
Experience managing change requests and vendor coordination
Understanding of upstream/downstream system integrations
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 Technical Support Specialist (Toronto)
🏢 Insight Global
📍 Toronto