Job Description
The Senior ITAM Governance Analyst / Business Systems Analyst will support the continued maturity of the IT Asset Management (ITAM) program through governance, controls, asset lifecycle management, and Service

Now ITAM initiatives.

This role combines ITAM governance expertise with business systems analysis responsibilities, including requirements gathering, process improvement, stakeholder engagement, and control documentation.

Key Responsibilities
Support ITAM governance frameworks, policies, standards, and controls
Gather and document business requirements, process maps, and functional requirements
Analyze and improve Hardware Asset Management (HAM) and Software Asset Management (SAM) processes
Support asset lifecycle governance, including acquisition, deployment, maintenance, and retirement
Monitor End-of-Life (EOL) and End-of-Support (EOS) risks and remediation activities
Support IT general controls, compliance initiatives, and audit requirements
Partner with technology, risk, audit, and business stakeholders to identify gaps and drive process improvements
Support Service

Now ITAM initiatives, including HAM, SAM, and CMDB
Develop reporting, dashboards, and executive-level presentations
Skills and Requirements
5+ years of experience as a Business Systems Analyst, Business Analyst, or ITAM Analyst
Robust experience with IT Asset Management (ITAM)
Experience with Hardware Asset Management (HAM) and/or Software Asset Management (SAM)




Experience gathering business requirements and documenting processes
Knowledge of IT governance, risk management, compliance, and IT general controls
Strong understanding of asset lifecycle management
Experience with Service

Now ITAM, HAM, SAM, and/or CMDB
Strong analytical, problem-solving, and stakeholder management skills
Advanced Excel and reporting experience
Excellent written and verbal communication skills
Experience within financial services or other regulated environments
Experience supporting ITAM maturity or transformation initiatives
Exposure to EOL/EOS governance
ITIL and/or IAITAM certification
Experience supporting audits and regulatory reviews
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 ITAM Governance Analyst (Toronto)
🏢 Insight Global
📍 Toronto