Embark on a rewarding career with Maple as a Remote Customer Support Coordinator. You will engage patients and providers via live chat and email, ensuring they receive timely assistance.
Maple is Canada's premier on-demand healthcare platform. As a Customer Support Coordinator, you will be the first touchpoint for users seeking support. This role demands multitasking, exceptional communication, and the ability to navigate complex inquiries while maintaining a detail-oriented approach.
Key Responsibilities:
• Respond to inquiries via live chat and email promptly
• Troubleshoot platform issues and guide users effectively
• Escalate unresolved issues to the appropriate teams




• Manage multiple conversations while ensuring quality interactions
• Adapt to workflow changes efficiently
Requirements:
• Customer-facing experience in retail or similar roles
• Robust organizational skills to handle multiple priorities
• Excellent communication abilities in high-volume situations
• Confidence in digital tools, including Google Workspace
• Ability to work calmly under pressure
Deliver effective support for patients and providers, enhancing their experience with Maple's healthcare platform.
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📌 Remote Customer Support Coordinator at Maple (Toronto)
🏢 getmaple
📍 Toronto