Elevate guest experiences at Fairmont Royal York as a Gold Service Supervisor. This key role involves personalized service and effective operational support in a prestigious luxury hotel.

As Fairmont Royal York’s Gold Service Supervisor, you will excel in delivering tailored guest recognition and managing concierge operations. Collaborate closely with various teams to ensure every visitor enjoys a seamless, high-quality experience while overseeing room reservation processes and cashiering activities. Your attention to detail will be vital in maintaining the luxury standards expected in this historic landmark.

Key Responsibilities:
• Facilitate guest recognition initiatives with personalized service
• Oversee room reservation duties and cashiering processes




• Support lounge operations and food & beverage standards
• Collaborate with multiple departments for guest satisfaction
• Conduct reviews of Gold Guest Floors for compliance

Requirements:
• Minimum one year experience in luxury guest reception
• Excellent verbal and written communication skills
• Knowledge of local attractions and services
• Valid Smart Serve certification required
• Ability to multi-task in high-pressure situations

Lead the gold service experience, supporting Fairmont Royal York’s commitment to excellence in hospitality.
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📌 Fairmont Gold Service Supervisor (Ontario)
🏢 SmartRecruiters
📍 Ontario