Elevate client relationships at Mastercard as a Customer Success Manager, focusing on engagement, retention, and product value realization. This role emphasizes managing strategic customer accounts for optimal SaaS adoption.In this pivotal position, you will lead customer success management at Mastercard, ensuring clients effectively adopt and realize value from the cloud-based software products. You'll be the main contact for strategic customers, utilizing your commercial acumen to understand contracts and pricing while fostering long-term connections.Key Responsibilities:Manage customer onboarding and engagement processesDrive product adoption and retention strategiesTranslate customer needs into viable product solutionsCollaborate with cross-functional teams for exceptional serviceUnderstand and negotiate commercial terms and SLAsRequirements:Experience in customer success managementKnowledge of SaaS products and cloud servicesStrong commercial and contractual understandingAbility to build and maintain long-term client relationshipsProven track record in driving customer engagementLeverage your expertise in customer success and SaaS to enhance Mastercard's client relationships and drive product adoption.

📌 Mastercard Customer Success Manager Role (Vancouver)
🏢 PRI Global
📍 Vancouver