OverviewWhat is the opportunity?This senior leadership position is responsible for leading a large team that is accountable for end-to-end new business client acquisition and service that includes Operations Administration, Case Coordinator, and Underwriting teams. This position will also act as an RBC Insurance ambassador and liaison within the Insurance Industry and with our key MGAs, National Accounts and Individual Advisor relationships to foster a solid industry presence and reputation.ResponsibilitiesLead highly skilled underwriting and operations teams to deliver efficient policy intake, issuance, and settlement, ensuring alignment with product pricing and risk philosophy guidelinesDevelop and execute strategies and tactics to deliver strong portfolio quality and superior differentiated service experience within New Business OperationsWork closely with cross functional partners including proprietary and brokerage sales, audit, actuarial, corporate underwriting and reinsurancePartner with our Sales and Product teams to position RBC Insurance as the carrier of choice for our Brokerage partners and our Individual clientsLeverage Data and Analytics to provide insights and operational strategies to enable efficient and effective growth of our businessCreate an environment and culture which attracts and engages top talentQualificationsMinimum 10 years’ experience in leading Individual Life, Living Benefits, Critical Illness and Long-Term Coverage, New Business and Underwriting OperationsAbility to build trust and strong partnerships both across RBC Insurance and RBC as well as in the Industry with our MGA’s, National Accounts, and AdvisorsProven experience in leading diverse and complex client facing teams of Underwriters, Case Coordinators, and Operation roles supporting the end-to-end Client acquisition process to achieve business objectives and service level commitments.Deep understanding of end-to-end insurance financial dynamics,



including pricing, profitability, and portfolio qualityPassion for creating an Industry leading Advisor and client experienceCuriosity and Innovative mindset to lead and execute strategies that evolve our Individual New Business acquisition model to align with market demands and create scalable operations to manage growthLeadership skills to influence and partner across a matrix management organizationAbility to drive Conceptual thinking, transformational insight and changeUniversity degree, related industry designation and educational credentialsBenefitsA Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plansCompetitive pay and high-earning potentialAll the tools, training, and team support you need to grow your careerFlexible work/life balance optionsRBCI software tools to boost your productivityRBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.Job SkillsChange Management, Decision Making, Group Insurance, Health Insurance, Performance Management (PM), Resource Coordination, Results-Oriented, Risk Assessments, UnderwritingAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK,



6880 FINANCIAL DR:MISSISSAUGACity: MississaugaCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2026-02-27Application Deadline: 2026-03-21Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.Pay RangeThe expected pay range for this position is:$135,000.00 - $185,000.00Inclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.Rbc.ComRBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.#J-18808-Ljbffr

📌 Senior Director Individual Life & Health New Business Operations - $135,000 - $185,000 A Year (Toronto)
🏢 RBC Insurance
📍 Toronto