These jobs are for the Western Client Contact Centre. This hiring process is meant to set up a pool. Most of the work will be term, or temporary, assignments.

In the job, you will talk with taxpayers and their authorized representatives by phone. You will answer questions about tax files and CRA services. You will look up details and support issue resolution for taxpayer enquiries.

Company Name: Canada Revenue Agency (CRA)
Location: Calgary, AB; Edmonton, AB; Surrey, BC
Salary: $65,389 – $73,595 per year
Job Type: Full Time
Start Date: As soon as possible
Benefits: Pension plan, health and dental advantages, paid vacation and leave, employee assistance programs, training and development opportunities, flexible work arrangements, mental health and wellness support.

Job Description

You will answer phone calls from taxpayers and from people who act on their behalf.

Most of your time will be spent on the phone.

The work may be up to seven hours each day in a call centre.

You will explain how Individual and Business Tax Accounts are filed and processed.

You will also talk through the social programs run by the CRA.

You will collect details so you understand what the person is asking for.

You will look up options for answers and next steps.

You will use internal and external resources to do this.

You will type and record information using computer tools and systems.

You will also research, review details, and help resolve questions or requests.

This may include payment reconciliation.

Responsibilities

Answer calls from taxpayers and people calling for them.

Help clarify details about personal or business tax accounts.

Describe social programs run by the CRA.

Collect facts to understand what the caller needs.

Look up options and suggest suitable next steps.

Use both internal tools and outside reference material.

Work with different computer systems and programs.





Type data into records and also check existing entries.

Review questions from callers and help find a proper outcome.

Match payments and complete reconciliation tasks.

Give respectful, businesslike service to callers.

Speak clearly with taxpayers, even when the call is difficult.

Requirements

You must finish a secondary school diploma.

When you apply, upload digital copies of your education papers. You must also include proof that it matches Canadian standards.

Examples include Internet search engines.

Microsoft Excel, Microsoft Word, and Microsoft Outlook also count.

In your application, you must explain clearly how you meet both experienced parts.

Staffing requirements

Some related factors may also apply:

Prior work in a Contact Centre or Call Centre as a phone agent

Being able to stay available for the whole appointment

Keeping the program on track

In some cases, the candidate could be asked to come into the office five days each week.

Work from home reporting outside the listed areas is not allowed.

Staffing locations are:

Surrey, British Columbia

You must live close enough to your assigned Western Client Contact Centre so you can commute.

This job is phone based. It can require long headset or handset use.

You may deal with background noise. You will also spend a lot of time at a computer screen.

Employment Terms

Agree to finish training in the office

Live within a reasonable commuting range of the assigned office

Remain available for the full time of the assignment.

If you live in Canada, you may apply.

This also includes people who are Canadian citizens or permanent residents, as long as they are living outside Canada.

For filling the role, the CRA will start with veterans.

Next, they will consider Canadian citizens and permanent residents.

This hiring step is meant mainly to set up a list for term temporary assignments.

The same list might also be used for comparable roles in CRA offices in the Western Region.

#J-18808-Ljbffr

📌 Taxpayer Services Agent (Alberta)
🏢 Canada Job Bank
📍 Alberta