Drive customer success and organizational excellence as a Customer Care Team Lead at ZayZoon. Shape our department's KPIs in a fully remote role focused on financial wellness services.

At ZayZoon, the Customer Care Team Lead plays an essential role in fostering a customer-first culture and leading a motivated team. With over four years in support environments, you'll leverage your leadership skills and industry expertise to enhance performance and achieve operational goals. Collaborate across functions to optimize support channels and improve our customer care infrastructure.

Key Responsibilities:
• Lead a team to achieve operational KPIs and customer success
• Monitor customer service performance and support team members
• Coordinate and deliver training for new hires in Customer Care




• Manage scheduling and deliver on project support for KPIs
• Own escalated customer communications until resolution

Requirements:
• 4+ years in a support workplace with inbound communication
• 2+ years of leadership experience managing performance
• Experienced in process improvement and change management
• Proficient in communication for diverse audiences
• Familiar with Intercom, ZenDesk, JIRA, and HubSpot

Make a significant impact at ZayZoon while optimizing customer care strategies and leading a dedicated team.
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📌 Customer Care Team Lead at ZayZoon (British Columbia)
🏢 ZayZoon
📍 British Columbia