Elevate customer relationships as a Senior Specialist in Customer Success at CPA Canada. In this hybrid or fully remote position, forge solid connections and ensure maximum customer value from offerings.

Reporting to the Senior Manager, Customer Experience, this senior-level role emphasizes proactive engagement, retention strategies, and data-driven decisions. You will collaborate with various departments, including Customer Service and Marketing, focusing on customer onboarding and driving satisfaction. Your impactful presence will help mitigate risks and enhance the overall customer journey.

Key Responsibilities:
• Develop strategies for improving customer engagement and retention
• Monitor indicators to identify risks and disengagement trends




• Proactively engage customers to offer support and reinforce value
• Collaborate with stakeholders to enhance customer experiences
• Communicate customer feedback to drive continuous improvement

Requirements:
• Postsecondary education in a relevant field
• 5+ years in Customer Success or related role
• Strong relationship-building and influence skills
• Proficient in CRM systems and customer engagement tools
• Excellent analytical and organizational abilities

Bring your expertise in customer success and relationship management to drive value at CPA Canada.
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📌 Remote Senior Specialist in Customer Success (Alberta)
🏢 CPA Canada
📍 Alberta