Lead a agile team in a Customer Experience Center with Air Liquide Canada. Drive operational excellence and optimize customer experience through coaching and performance management.The Supervisor for the Customer Experience Center (CEC) is responsible for guiding a team of Customer Experience Representatives to achieve sales objectives and exceptional service levels. This role emphasizes leadership, effective coaching, and strategic operations management.



Utilize your technical skills and sales acumen to handle escalations and enhance customer satisfaction.Key Responsibilities:Lead and coach Customer Experience Representatives in daily operationsManage escalations and complex customer inquiries effectivelyMonitor performance metrics and implement improvement plansCollaborate with sales teams to drive growth and support campaignsCreate sales analysis and maintain reporting dashboardsRequirements:Bachelor's degree in Business or related field5–7 years of customer service or supervisory experienceProficiency in SAP, Salesforce, PowerBI, Google Workspace or MS OfficeStrong interpersonal and communication skillsBackground in fostering team development and process improvementElevate customer service quality and operational efficiency by delivering exceptional leadership and support at Air Liquide Canada.

📌 Customer Experience Supervisor At Air Liquide (Edmonton)
🏢 Airliquidehr
📍 Edmonton