About the Chance
Our client is an established and growing organization in the Metro Vancouver area seeking a Customer Support & Ecommerce Specialist to join their team.

This is a full-time, permanent, fully onsite position offering an opportunity to work in a varied role that combines customer service, order coordination, ecommerce support, and general administration.

The successful candidate will be a confident communicator, highly organized, detail-oriented, and comfortable working with customers, online platforms, and day-to-day operational tasks .

Employment Type: Full-time, Permanent
Schedule: Monday to Friday, 9:00 AM-5:30 PM
Compensation: Up to $50,000 per year, depending on experience
Location: Metro Vancouver - Fully onsite

Key Responsibilities
Customer Support & Order Coordination

Serve as a primary point of contact for customer inquiries by phone and email.

Respond to customer questions and requests in a professional and timely manner.

Process customer orders accurately through various channels.

Assist with order-related inquiries, returns, and service requests.

Provide basic troubleshooting assistance and elevate more complex matters when required.

Monitor order status and follow up on outstanding issues.

Coordinate with internal teams and external partners to support timely order fulfillment.

Take ownership of customer concerns and follow through to resolution.

Ecommerce Support

Assist with day-to-day ecommerce operations.

Maintain and update online product information and listings.

Monitor online activity and identify discrepancies or issues.

Assist with order, inventory, and sales tracking.

Prepare basic reports and assist with identifying trends or areas requiring attention.

Learn and work with various online platforms and business systems.

Administrative & Operational Support

Maintain accurate customer, order, and business records.

Assist with internal reporting and documentation.





Support general administrative and operational activities.

Assist with projects and other duties as required.

Proactively identify opportunities to improve processes and day-to-day operations.

Qualifications
Required

2+ years of experience in customer service, ecommerce, administration, order coordination, or a related field OR a 2-year post-secondary diploma in Business Administration or a related discipline.

Confident and professional telephone presence.

Excellent written and verbal communication skills in English.

Strong attention to detail and accuracy.

Excellent organizational and multitasking abilities.

Strong problem-solving skills and sound judgment.

Customer-focused approach with strong follow-through.

Good computer skills and the ability to learn new systems quickly.

Comfortable working with online platforms and business software.

Ability to work independently in a fully onsite environment.

Preferred

Previous experience in ecommerce or online order management.

Experience with ecommerce, inventory, order management, or ERP systems.

Experience maintaining online listings or product information.

Familiarity with accounting or business software.

Korean language skills are an asset.

Additional Requirements

Ability to perform occasional light physical duties, including lifting, carrying, and retrieving or placing items on shelves.

Strong reliability, professionalism, and attention to accuracy.

What We’re Looking For
We are looking for someone who enjoys a varied role , takes ownership of their work, and is comfortable balancing customer service with administrative and operational responsibilities.

If you are organized, dependable, customer-focused, and enjoy learning new systems, we would like to hear from you.

Please note: This is a fully onsite position in Metro Vancouver.

All applicants must have legal permission to work in Canada and require a valid Work Permit and Social Insurance Number.

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📌 CUSTOMER SUPPORT SPECIALIST (British Columbia)
🏢 Recruiting in Motion
📍 British Columbia