Join Definity as a Bilingual Customer Care Associate in Ontario, Canada, enhancing the customer journey in the insurance industry. Utilize our InsurCloud platform for claims assistance with no prior insurance experience needed.

This hybrid role requires fluency in English and French, where you will engage with customers throughout their claims process from 8:00 AM to 4:30 PM EST. Your strong interpersonal skills will help build trust and resolve queries effectively. Comprehensive training will be provided to set you up for a successful career in insurance.

Key Responsibilities:
• Respond to customer inquiries with empathy and professionalism
• Gather claim information naturally to aid the claims process
• Input accurate claim data into InsurCloud




• Provide essential coverage information to insured clients
• Create First Notice of Loss (FNOL) and share contact details

Requirements:
• Bilingual in English and French
• Minimum Secondary school diploma required
• Robust customer service aptitude and emotional intelligence
• Excellent communication skills with computer literacy
• Experience in inbound call centers preferred

Bring your communication skills, empathy, and commitment to customer care to Definity's dynamic team!
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📌 Bilingual Customer Care Associate at Definity (Manitoba)
🏢 Definity Financial
📍 Manitoba