Job Description
Insight Global is seeking a Digital Product Manager, Platform Resiliency for a Big 5 banking client.

This is a technically oriented product role supporting the resiliency, stability, and performance of a digital business banking platform across Canada and the US.

Rather than focusing primarily on recent customer-facing features, this DPM will own and drive technical platform initiatives related to resiliency, production support, infrastructure, back-end systems, and overall platform stability.

The individual will have their own Agile pod and will be responsible for managing the roadmap, backlog, requirements, and end-to-end delivery of initiatives supporting the broader digital banking platform.

The role is approximately 20% roadmap development, requirements, and prioritization and 80% hands-on Agile delivery.

The successful candidate does not need to be an engineer, but they must be comfortable working directly with highly technical teams, understanding technical requirements and dependencies, challenging and clarifying requirements, and translating technical concepts for business stakeholders.

Key Responsibilities
• Technical Roadmap Ownership: Own and execute the roadmap for platform resiliency, stability, performance, production support, infrastructure, and back-end initiatives across Canadian and US environments.
• Technical Delivery: Drive technical initiatives from requirements through implementation, coordinating across engineering, platform, infrastructure, architecture, and production support teams.
• Product Backlog Ownership: Build, maintain, and prioritize a backlog of technical initiatives based on platform needs, dependencies, risks, and business priorities.
• Technical Requirements: Partner with technology teams to understand platform architecture, integrations, dependencies, and technical requirements and translate them into actionable backlog items.
• User Story Development: Write and refine detailed user stories, technical requirements, and acceptance criteria to ensure development teams have clear direction.
• Platform Resiliency: Drive initiatives designed to improve the stability, resiliency, performance,



and operational health of the digital business banking platform.
• Production Support Partnership: Work closely with production support and platform teams to identify recurring issues and translate platform needs into prioritized initiatives and quick wins.
• Cross-Platform Coordination: Support technology initiatives spanning the Canadian and US business banking platforms, understanding dependencies across different teams and environments.
• Agile Leadership: Lead the Agile pod through sprint planning, backlog refinement, stand-ups, sprint reviews, and other delivery ceremonies.
• Stakeholder Translation: Act as the bridge between business and technology, translating complex technical concepts into business language while ensuring business requirements are understood by technical teams.
• Risk & Dependency Management: Proactively identify technical dependencies, delivery risks, blockers, and platform constraints and work across teams to resolve them.
• Delivery Ownership: Maintain accountability for delivery against the roadmap, track progress, communicate status, and ensure initiatives move from requirements through implementation.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Skills and Requirements
• 3-5+ years of experience in digital product management / product ownership, ideally within complex enterprise environments
• Experience working on digital applications, platforms, or technology products
• Experience within a financial institution / banking environment
• Proven track record of driving delivery with small, cross-functional technology teams
• Experience leading an Agile delivery team and strong understanding of Agile methodologies
• Ability to write clear,



structured user stories, technical requirements, and acceptance criteria
• Strong experience with JIRA and Confluence
• Experience working closely with engineering, infrastructure, architecture, production support, or platform teams
• Strong understanding of technical requirements, system dependencies, integrations, and platform architecture
• Ability to understand technical concepts and translate between technology teams and business stakeholders
• Experience owning and prioritizing technical roadmaps and backlogs, including work that is not necessarily customer feature driven
• Experience driving initiatives focused on platform stability, resiliency, performance, or production support
• Strong ownership mentality with the ability to drive technical initiatives from requirements through delivery
Strong stakeholder management and communication skills
• Business banking experience
• Previous Business Analyst (BA) experience
• Experience supporting large-scale banking platforms
• Experience working across Canadian and US technology environments
• Previous experience with production support, platform resiliency, infrastructure, or back-end technology initiatives
• Previous BMO experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 Technical Product Owner (Platform Resiliency) (Toronto)
🏢 Insight Global
📍 Toronto