IT / General Affairs Support Specialist Temp-to-Hire | Full-Time | On-Site Company: Navien Canada Inc.
Department: Administration
Location: North York, Ontario
Employment Type: Full-Time, Temp-to-Hire
Schedule: Monday to Friday, 8:00 AM – 5:00 PM EST
Work Model: 100% In office
About Navien Canada Navien Canada Inc. is part of Navien, Inc., a leading manufacturer of high-efficiency home comfort equipment across North America. Navien specializes in innovative heating and hot-water solutions, including tankless water heaters, boilers, HVAC systems, heat pump water heaters, and water treatment products.
About the Role Navien Canada is seeking a self-motivated, detail-oriented, and resourceful IT / General Affairs Support Specialist to join its Administration team on a temp-to-hire basis.
This is an excellent opportunity for an early-career professional who enjoys a hands-on, varied role and is interested in developing experience across both IT support and office/facilities administration.
The successful candidate will provide Level 1 IT support to local and remote employees while also assisting with the day-to-day administration and maintenance of the office and facilities.
Key Responsibilities IT Support & Helpdesk Provide Level 1 technical support as the first point of contact for employees experiencing IT-related issues.
Troubleshoot basic Windows, Microsoft 365, desktop hardware, software, printer, network connectivity, and user account issues.
Set up, configure, deploy, and maintain computers, monitors, printers, cabling, and other approved IT equipment.
Assist with employee onboarding and offboarding, including account setup, access provisioning, laptop preparation, and equipment collection.




Maintain accurate records of IT equipment, user access, and company technology assets.
Track and document helpdesk requests and elevate more complex issues to the appropriate U.S.-based IT Infrastructure or Systems teams.
Assist with laptop re-imaging, software installation, and basic device configuration as required.
General Affairs & Facilities Administration Support the day-to-day operation of the office and facilities, ensuring the workplace is safe, organized, and functioning properly.
Monitor office conditions, utilities, security systems, access control, and other building-related services.
Coordinate with external vendors and service providers for repairs, maintenance, inspections, and other facility requirements.
Request and compare vendor quotes and assist with scheduling service appointments.
Follow up with vendors to ensure work is completed properly and within the required timeframe.
Manage office supplies, equipment, and other administrative requirements.
Maintain organized records of facility repairs, maintenance schedules, vendor information, contracts, utility records, and service activities.
Assist with workplace health and safety requirements and general office compliance.
Provide general administrative support to the Administration team as needed.




Qualifications Required 0–2 years of experience in IT support, desktop support, technical support, office administration, facilities coordination, or a related field.
Basic knowledge of Microsoft Windows and Microsoft 365 applications .
Basic understanding of computer hardware, peripherals, printers, and network connectivity.
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
Strong customer-service mindset and a willingness to assist employees with technical and administrative needs.
Resourceful and comfortable troubleshooting problems independently.
Strong attention to detail and ability to maintain accurate records.
Ability to work 100% on-site in North York, Monday to Friday, 8:00 AM – 5:00 PM .
Preferred / Assets Experience with a helpdesk ticketing system or IT service management platform.
Familiarity with IT asset management and equipment tracking.
Basic experience with Microsoft Intune and/or Azure AD / Microsoft Entra ID .
Familiarity with office security systems such as CCTV and access control .
Basic understanding of facility systems such as HVAC, utilities, or building maintenance.
Previous experience coordinating with vendors or service providers.
Korean and English bilingual proficiency is considered a strong asset.
Opportunity for Growth This temp-to-hire position offers an opportunity to become a long-term member of the Navien Canada team. The role provides exposure to both IT operations and General Affairs , allowing the successful candidate to build a broad foundation of experience while developing their technical and administrative capabilities.

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