REMOTE: English Customer Service Agent

Job Type: Full Time – Work from Home

Required Availability: Monday to Sunday, 8:00 am to 8:00 pm CST

Location: Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, ON, QC, PE, and SK.

Salary: $17.00 Hourly

About AnswerNet
AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.

Short Description
A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific groups

Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry, our Customer Service Agents are responsible for delivering great customer service by managing inbound calls effectively and efficiently.

AnswerNet Offers Great Benefits

Ongoing training and development to ensure your success

Virtual paid training

Paid time off

Comprehensive benefits package (medical, vision, and dental)

Employee Assistance Program

RRSP program options

Short and Long-Term Disability options

Internal career advancement opportunities





Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include:

A high school diploma or GED

Proficiency in fast-paced multitasking

Eagerness to learn new technologies

Submit to and pass a criminal background check

Strong computer navigation skills and PC knowledge

Minimum typing speed of 25wpm

A quiet, distraction-free environment to work from in your home

PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks, and tablets are not compatible), 16 GB RAM, Intel Core i5 processor or higher, 250 GB SSD

High-speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 Mbps and 30 Mbps Download speeds

Preference to 2 monitors or 1 large screen

Noise-canceling USB-connected Headset

Webcam

Smartphone

Key Responsibilities

Answer inbound customer calls in a professional and courteous manner.

Support email inquiries and chatrooms.

Provide timely and accurate information regarding products and services.

Document customer interactions and feedback in the system.

Follow company procedures and escape complex issues when necessary.

The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital setting.

Meet daily performance metrics and call handling targets.

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📌 Remote English Customer Service Agent (Alberta)
🏢 Bilinguallink
📍 Alberta