Commercial Sr Associate, Customer Service
Regular Full Time B0195-National Commercial Call Centre, Richmond Hill, ON, CA

2 days ago Requisition ID: 1822

Salary Range: $41,600.00 To $44,720.00 Annually

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports to the Operations Manager.

Responsibilities

Respond to customer inquiries and offer solutions in a courteous and professional manner

Follow up with customers to identify and support their needs

Promote customer loyalty by providing exceptional customer support

Maintain excellence in detail and customer service

Promote team work within all departments

Consistently follow up with customers on the progress of customer service related issues

Process furniture warranty claims

Understand, compliant with all Brick Group policies & procedures

Review and follow up on operational reports on a daily basis

Assist in the training of new operations staff





Handle escalated customer service issues and offer solutions

Increase location profitability and efficiency

Other duties as assigned

Qualifications

Experience in a customer service or sales role (retail environment asset)

High school diploma or equivalent

Exceptional communication skills, both written and verbal

Excellent interpersonal and problem solving skills

Proven ability to multitask and maintain organization

Minimize errors and ensure a high-level of data entry accuracy

Proficiency with computers and Microsoft Office programs

Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick

A flexible and comprehensive advantages package, including Health, Dental and Paramedical Services for you and your family

Competitive remuneration package that will commensurate with experience

Career progression potential with plenty of access to ongoing personal and professional development

A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process.

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📌 Commercial Sr Associate, Customer Service (Ontario)
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