Elevate customer travel experiences as a Remote Customer Support Agent for Porter Airlines. Offer empathetic and professional assistance to passengers with travel inquiries every day.

Porter Airlines seeks a highly motivated individual to enhance its Customer Service team. In this fully remote role, you will address customer inquiries about services, products, and the VIPorter loyalty program. Apply your problem-solving skills in a qualified manner while promoting self-service tools and achieving call quality targets.

Key Responsibilities:
• Deliver exceptional service with a focus on first-call resolutions
• Assist customers with booking modifications and cancellations
• Promote the use of digital self-service tools




• Handle inquiries from travel agencies effectively
• Support performance targets for call quality and adherence

Requirements:
• Must work permanently in Canada
• High school diploma required; post-secondary preferred
• Fully proficient in English; French is a plus
• Strong problem-solving abilities and empathetic attitude
• Quiet home workspace for handling customer calls

Provide top-notch customer service and problem resolution while enjoying the flexibility of remote work at Porter Airlines.
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📌 Remote Customer Support Agent at Porter Airlines (British Columbia)
🏢 Porter Airlines
📍 British Columbia