“The Voice of Canada’s Residential Construction Industry Since 1943”

Job Title: Manager, Information Technology

Position Type: Permanent, Full-Time

Job Location: National Office - 141 Laurier Avenue West, Ottawa

Reports to: Director, Finance

ABOUT THE OPPORTUNITY
CHBA is seeking a Manager, Information Technology, to oversee all information technology operations and projects while advancing the needs and interests of the CHBA and its members.

Reporting to the Director, Finance, the Manager, Information Technology will manage systems and contractors, be the developer of new IT initiatives, and ensure the smooth continuation of existing operations as required. The ideal candidate will be creative and innovative, and will enjoy working in a collaborative and high-performance team environment, working with various lines of CHBA business and their leaders. A client-service orientation – to CHBA staff, local/provincial HBA staff across the country, and members – with an affable disposition and strong communication skills will be a key to success.

Key Responsibilities
Oversee information technology operations by:

Collaborating to identify and implement innovative IT solutions to meet the ever- evolving needs of CHBA’s myriad lines of business

Conducting regular audits of IT systems to make recommendations on system enhancement/integration to better serve the CHBA and its members

Overseeing the relationship with CHBA’s IT-managed services provider

Overseeing ongoing development and implementation of CHBA’s association management system (GrowthZone), including overseeing contractors and working with internal CHBA staff who maintain membership records (as it pertains to database administration and the database’s integration with programs/projects).

Collaborating with the Director, Renovation Services, to overs ee the RenoMark verification system

Collaborating with the Director, Renovation Services, to manage the IT aspects of the Adaptiv Home Course delivery and the directory that connects consumers with Adaptiv Home Specialists

Collaborating with the Director, Net Zero Home Labelling Program, to manage and develop the IT aspects of the Program ’s database for tracking member-companies and training, service-providers, and house data

Working with directors to continue development of CHBA’s national Learning Management System (LMS), in collaboration with provincial and local HBAs

Managing outsourced agreements with IT service providers, including CHBA’s network management, M365 and basic systems support contractor

Providing “front line” IT support for CHBA events

ABOUT YOU, THE CANDIDATE
Education:
Post-Secondary Degree or Diploma in Information Technology or a related field

Experience:
A minimum of five (5) years recent practical work experience in IT systems, including:

Databases, association management systems, and/or CRMs (Asset: experience working with GrowthZone or comparable AM S system)

Learning management systems (Asset: experience with Absorb LMS)

Microsoft 365 (Microsoft Teams Phone, SharePoint Online and OneDrive, Security, PowerBI) and MFA (Multi-factor authentication)

Integration of middleware to sync data between enterprise platforms and QBO

Desktop and network management and support

Contract and contractor management

Asset: Previous association or not-for-profit experience

Equivalent combinations of education and experience may be considered.

Knowledge:

Database, association management systems, and/or CRM

Advanced coding and scripting

The software development life cycle

Desktop and network management and support

In-depth competency in Word, Outlook, Excel and PowerPoint





Skills and Abilities:

Demonstrated ability to identify sources of, and provide information and guidance on, potential IT solutions for CHBA’s various lines of business

Demonstrated ability to work with a variety of stakeholders as well as demonstrated writing and presentation skills to a variety of audiences

Demonstrated ability to suggest and implement innovative cost-effective IT solutions in a team setting

Demonstrated abilities in project management

Team Fit:

Equally happy doing hands-on work and managing/overseeing work of others, including contractors

Strong client services orientation

Passionate about finding creative solutions to IT challenges

Excellent communicator, verbally and visually (e.g. leading workshops to establish use cases with staff)

Creative and innovative

Detail-oriented with excellent organizational and time management skills, and the ability to prioritize and handle multiple tasks and competing deadlines

Outstanding interpersonal and listening skills with a demonstrated ability to develop strong working relationships that encourage cooperation.

Excellent team player

Enthusiastic desire to contribute to the overall success of the CHBA and its members

Self-starter who thrives in an environment where they can be equally successful working independently as well as collaboratively in a team environment

ABOUT CHBA
CHBA is the national level of one association working at three levels – nationally, provincially and locally. Our members join a Local Home Builders’ Association (HBA), and in so doing also become members of the provincial and national levels of the Association. With over 50 constituent (local and provincial) HBAs in the Association, collaboration is our strength.

Our membership is made up of approximately 8,500 leading companies from coast to coast – including home builders, renovators, land developers, trade contractors, product and material manufacturers, building product suppliers, lending institutions, insurance providers, and service professionals. Our industry represents over $182B of economic activity and over 880,000 million on- and off-site jobs.

The members engaged with the National association are leaders in the industry and within the local and provincial levels of the Association – they are successful business people who volunteer their time for years to give back to the industry and support its overall success.

Each level of the Association works to support the members and works with the government at its level (federal, provincial or municipal) to advance the interests of the industry and Canadians with respect to housing. The three levels of the Association collaborate to ensure a consistent approach towards real solutions that will benefit members and consumers alike.

CHBA is a federal not-for-profit organization governed by a Board of Directors elected by the membership, supported by our professional staff.

At the national level, our system of Committees and Councils brings together industry experts from across the country to share information and ideas, collaborate on common issues, and to formulate recommendations to governments to improve the quality, affordability and choice of homes for Canadians.

How we deliver our services




CHBA exists to serve the interests of the residential construction industry and the Canadians who depend on that industry for housing they can afford. Our members are builders, renovators, and developers but also suppliers and manufacturers of the residential construction industry. We are focused on delivering the best services and support, in the most efficient and effective manner possible, to our membership. We deal with building codes, energy efficiency, building and community development challenges, business knowledge, and continued professional learning. Our work brings us into contact with related industries, government, and media. We attend meetings in and out of the office, and travel occasionally – notably to our National Conference, which is held in a different Canadian city each year.

About the CHBA National Team
The national office staff is a high-performance team of cross-disciplinary professionals working in a dynamic and welcoming work workplace. There is a great deal of comradery in our day- to -day dealings with each other, our constituent associations, our Board leadership and its Executive Committee, and our members. We juggle a variety of work activities that allow us to

take on new challenges and develop recent skills and make use of the multi-disciplinary team we have on staff. We value a positive and team-oriented work environment above all, striving for continuous improvement, and at all times treat each other with respect.

Who we are

We are high-performing individuals who each contribute our own expertise to the organization.

We juggle a variety of work activities that allow us to take on professional challenges and develop new skills.

We value a positive, respectful, and collaborative work environment above all, with each member striving for continuous improvement.

We are naturally entrepreneurial and innovative, and comfortable working autonomously when needed.

That said, we enjoy collaborating on new ways of approaching a task or challenge; we’re not shy about asking for help and maximizing each other’s strengths.

Our Location
Located on Laurier Avenue just beside the Lord Elgin Hotel on Elgin Street, CHBA’s offices are a stone’s throw from Parliament Hill and key government agencies, where CHBA staff have meetings on a regular basis. The recently renovated space offers our staff a bright work workplace, with new office furniture, high-tech boardrooms, a spacious kitchen, casual meeting and group workspaces, a dedicated video room and more. The CHBA office kitchen is well appointed, and there is a coffee shop in the building. On-site there’s also a gym with free access for CHBA employees, parking for vehicles, and dedicated secure storage for bikes. The location offers easy access to public transit, is close to many restaurants and stores, and provides quick access to Sparks Street, Elgin Street, the Rideau Centre, the Byward Market, and outdoor activity areas along the canal.

Hybrid Work
Hybrid Work: CHBA National staff have been working in a hybrid model for years, working from the office and from home on fixed days. In-office days bring the entire staff together for the comradery and team building that only in-person experiences can provide, while video- conferencing and complete remote-work set‑ups ensure seamless continual productivity for staff and teams whether working in the office, from home, or on the road.

Hours of work
The hours of work are from 9:00 am to 5:00 pm, Monday to Friday, though some flexibility is available. There may be a requirement to travel within Canada to attend meetings once per year. The incumbent may be required to work overtime from time to time given the nature of the work.

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📌 Manager, Information Technology (Quebec City)
🏢 Canadian Home Builders' Association
📍 Quebec City